Cash Forecasting and Management Service

There are several characteristics that determine the Cash demand for an ATM. We understand that each ATM is unique in this particular aspect and have all the necessary tools that take into account the influencing parameters and determine the right Cash Demand for each and every ATM deployed. We advise the Financial Institutions accordingly and do the cash replenishment.


EJ pulling and Content distribution

Electronic Journal Pulling - We have completely automated Systems that pull the Electronic Journals at scheduled intervals in a secured manner utilising least bandwidth possible. The process works seamlessly without interruption to normal services. We archive the journals and produce as and when required by the Financial institutions.

Our systems will ensure that all the ATMs softwares and Screens have the latest versions and are always up to date. These updates happen remotely and securely without bringing down the systems


ATM Health Monitoring

(Active Terminal Health Monitoring Application) is highly useful to banks and service providers that have to manage a large number of ATMs, Cash Deposit Machines and Kiosks. ATHMA supports management of multi-vendor terminals through a tight integration with the feeds received from the bank’s Switch. The solution is fully compatible with all leading Switches, such as ACI’s Base 24, Opus’s Electra, FIS’s IST, YCS’s Narada and Maximus's Maxiswitch


Incident Health Management & Help Desk

All service organizations are interested in providing the quickest possible resolution to problems/complaints reported by their customers. The customers could be external or internal. Ultimately, the efficiency of any service organization is judged by the service level it maintains vis a vis its customers.


Multi-way Transaction Reconciliation

The task of carrying out daily reconciliation of all the legs of ATM transactions is stupendous and time-consuming, and in the absence of an automated reconciliation software, is fraught with human errors.


Proactive First Line Maintenance(FLM) and Reliable Second Line Maintenance(SLM)

Matrix Synergies Engineers are highly skilled and experienced in both Mechanical and Electrical areas and are capable of handling a variety of Terminals. They perform routine fault finding checks and diagnostics to ensure all that is required for a normal functioning of an ATMs are in place. Stationary Consumables will be checked for Adequate Quantity.

Matrix Synergies takes all the necessary to ensure no or minimal impact to the end users.In case where Original Equipment Manufacturers need to attend to the ATMs, Matrix Synergies take complete responsibility to raise calls and followup with them to ensure timely closure.


Other Services

Site Identification

Matrix Synergies is committed to offer best service in Interior designing. With its innovative designs, concepts and expertise,


Total Implementation Services

Matrix Synergies provides Total Implementation Services for the complete end to end ATM Setup right from Site Identification to


Site Maintenance and support service

Our diligent Maintenance Services includes Care taker, House keeping and several other tasks ensuring a pleasant


BPO & Consultancy services

Matrix Synergies will take care of a wide array of Business processes. Our efficient and Quality process integrate well